How long will it take to groom my dog?
The average groom time is just one hour and thirty minutes, but of course this can vary greatly for different breeds and coat types. If the hair is matted it may take more time. You will be given a time for collection when you drop off your dog at the salon.
Do you bath the dog first?
In order to get an even cut and to avoid dirt and coat oils dulling our clipper blades, we always bath the dog first as part of the grooming process.
Can you groom my dog to the breed standard?
Of course! All of our groomers are expertly trained and experienced with most breed standards. As every dog is different and each person’s needs vary, many of our customers opt to have their dogs groomed differently than the breed standard due to the level of maintenance required. Different styles and grooming options shall be discussed with you when you drop off your dog at the salon.
My dog’s coat is matted, will you have to cut the hair short?
If the hair is allowed to become matted this can be unhealthy for the dog’s skin. It may be possible to de-matt the coat but unfortunately this can be painful and in some cases can cause irritation to the skin. We may need to charge more for heavily matted hair due to the extra time required to remove the knots from the coat. If the hair is so badly matted we may have no other option but to cut the hair short.
Can I stay with my dog and watch?
In the vast majority of cases, if your dog can see you whilst being groomed then they will want to be with you and this can result in dangerous working conditions. Our groomers are working with sharp tools and we want to avoid additional stress and excitement as much as possible, therefore insist that you leave your dog with us and return at the specified time given to you when you drop them off. If you return and see that your dog is still in the process of being groomed, we kindly ask that you wait outside where your dog is unable to see you until the groom is complete.
How is my dog dried?
We DO NOT use cabinet dryers!
Firstly we rub down with a towel before introducing a high velocity dryer to expel the majority of the water from the coat. The drying process is completed with a finishing attachment to straighten the fur ready for cutting. With smaller or more nervous dogs we will not use the high velocity dryer and will opt to have the finishing dryer on it’s lowest, quietest setting.
At what age should I bring my dog for their first groom?
We recommend introducing your puppy to the grooming process at around twelve weeks old, after their second set of vaccinations. Waiting until they get older can result in grooming becoming a more stressful experience for them.
How regularly should I get my dog groomed?
This can vary between breeds and is dependant on how able you are at maintaining the dog’s coat at home, but on average we would recommend getting them professionally groomed every six to eight weeks.
What if I’m not completely satisfied with the groom after it’s finished?
Please don’t hesitate to tell us. We always aim for complete customer satisfaction and will do everything we can to correct any problems. On the occasion where a haircut is not to your liking it is normally just a matter of a little more trimming here or there and the groomer can usually do it right away.
Got any more questions?
If you have any more questions, you can message us via our Facebook page or by calling us on 01902 898281.
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